Developing Yourself as an Effective Human Resources Practitioner Name Surname _____ MEMBERSHIP NUMBER ______ DATE ______ Word count

Developing Yourself as an Effective Human Resources Practitioner
Name Surname _____
MEMBERSHIP NUMBER ______
DATE ______
Word count: _____ words
TABLE OF CONTENTS
Activity 1 ………………………………………………………………………………………………………………….3
1.1 Briefly summarise the CIPD Profession Map (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours)…………………………..…..3
1.2 Comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR/L&D role……………………………………………………………….3
Activity 1 ………………………………………………………………………………………………………………….3
2.1 Understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs) ………………………..6
2.2 Effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)…………………………………………….7
2.3 Effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints)……………8
References………………………………………………………………………………………………………………..13
Activity 1
Briefly summarise the CIPD Profession Map (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours)
The CIPD Human Resources Profession Map has been created in order to set the standards within HR. (as demonstrated in the figure below) All these competences have been designed through cooperation with HR specialists, academics, business leaders and their organizations describing the requirements for HR professional development. This allows to transfer knowledge into action by increasing HR value at the organizational level.

Figure 1. CIPD Profession Map
The map structure consist of
core Human Resources strategies
10 professional areas
8 behaviours 4 bands of competencies
http://www.hrmagazine.co.uk/article-details/hr-needs-to-harness-curiosity